jilijili Privacy Policy

1.1 jilijili is committed to protecting the privacy and personal data of all players who use the jilijili platform. This Policy has been prepared in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations.

1.2 jilijili acts as the Data Controller in respect of the personal data collected through the jilijili platform. As Data Controller, jilijili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws.

1.3 This Policy applies to all personal data collected through the jilijili website, mobile application, customer support channels, and any other touchpoint through which you interact with jilijili. It does not apply to third-party websites or services that may be linked from the jilijili platform.

1.4 If you have any questions about this Policy or how jilijili handles your personal data, please contact our Data Protection Officer using the details provided in Section 14.

2.1 jilijili collects personal data from you in the following categories:

2.2 jilijili does not intentionally collect sensitive personal information (as defined under the DPA) unless required for identity verification or responsible gaming purposes, in which case such data is handled with the highest level of care and protection.

2.3 You are not required to provide all requested information, but failure to provide certain data (such as identity verification documents) may prevent jilijili from providing you with full access to the platform or processing withdrawal requests.

3.1 jilijili uses your personal data for the following purposes:

• Account Management — To create, maintain, and administer your jilijili account, including verifying your identity and age (21+) as required by Philippine gaming regulations.
• Transaction Processing — To process deposits, withdrawals, and bonus payments in Philippine Peso via GCash, Maya, and bank transfer.
• Regulatory Compliance — To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to PAGCOR and other relevant Philippine authorities .
• Customer Support — To respond to your enquiries, resolve disputes, and provide assistance through jilijili's support channels.
• Platform Improvement — To analyse usage patterns, troubleshoot technical issues, and improve the overall jilijili gaming experience.
• Responsible Gaming — To monitor gameplay patterns, enforce self-exclusion requests, apply deposit and loss limits, and fulfil our duty of care obligations to players.
• Fraud Prevention & Security — To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jilijili platform.
• Marketing Communications — To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Legal Obligations — To comply with applicable Philippine laws, court orders, and regulatory directives.

3.2 jilijili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4.1 Under the Data Privacy Act of 2012, jilijili processes your personal data on the following legal bases:

• Contractual Necessity — Processing is necessary to perform the contract between you and jilijili (i.e., to operate your account, process transactions, and deliver gaming services).
• Legal Obligation — Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and PAGCOR licensing conditions.
• Legitimate Interests — Processing is necessary for jilijili's legitimate interests, including fraud prevention, platform security, and business analytics, provided such interests are not overridden by your rights and freedoms.
• Consent — For marketing communications and certain non-essential cookies, jilijili relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4.2 Where jilijili relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our Data Protection Officer or updating your account preferences.

5.1 jilijili does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.

5.2 jilijili may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors — GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals.
• Identity Verification Providers — Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Software Providers — Licensed game developers and live casino operators whose games are hosted on the jilijili platform, to the extent necessary to deliver gaming services.
• Regulatory Authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• IT & Security Service Providers — Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jilijili's behalf under strict data processing agreements.
• Professional Advisers — Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

5.3 All third parties with whom jilijili shares personal data are required to handle such data in accordance with applicable Philippine data privacy laws and jilijili's data protection standards. jilijili remains responsible for ensuring that such third parties provide adequate protection for your personal data.

5.4 In the event of a merger, acquisition, or sale of all or part of jilijili's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.1 jilijili uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device when you visit the jilijili website.

6.2 jilijili uses the following categories of cookies:

• Strictly Necessary Cookies — Essential for the platform to function. These include session authentication cookies that keep you logged in to your jilijili account. These cannot be disabled.
• Functional Cookies — Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics Cookies — Help jilijili understand how players use the platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymised where possible.
• Marketing Cookies — Used to deliver relevant promotional content within the jilijili platform. jilijili does not use marketing cookies to track you across unrelated third-party websites.

6.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilijili platform.

7.1 jilijili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilijili platform
• AES-256 encryption for sensitive data stored in jilijili's databases
• Multi-factor authentication options for player accounts
• Regular penetration testing and vulnerability assessments
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems
• Regular staff training on data protection and information security

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilijili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.

7.3 While jilijili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jilijili cannot guarantee absolute security and encourages you to use a strong, unique password for your jilijili account and to keep your login credentials confidential.

8.1 jilijili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.

8.2 The following retention periods apply to key categories of personal data:

• Account & Identity Data — Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction Records — Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records — Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records — Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.
• Technical & Usage Data — Retained for up to two (2) years for analytics and security purposes.

8.3 Upon expiry of the applicable retention period, jilijili will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilijili:

• Right to be Informed — You have the right to be informed about how jilijili collects and processes your personal data, as set out in this Policy.
• Right of Access — You have the right to request a copy of the personal data jilijili holds about you, along with information about how it is being used.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete personal data jilijili holds about you.
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilijili's legal retention obligations.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilijili has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact jilijili's Data Protection Officer using the contact details in Section 14. jilijili will respond to all data subject requests within thirty (30) days of receipt, in accordance with the DPA.

9.3 jilijili may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised person.

10.1 The jilijili platform is strictly intended for persons aged twenty-one (21) years and above. jilijili does not knowingly collect personal data from persons under the age of 21.

10.2 If jilijili becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete such data and close the associated account.

10.3 If you are a parent or guardian and believe that your child has registered for a jilijili account, please contact our support team immediately so that we can take appropriate action.

11.1 jilijili primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, for example, cloud infrastructure providers or game software developers.

11.2 Where personal data is transferred outside the Philippines, jilijili ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the DPA.

11.3 By using the jilijili platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

12.1 The jilijili platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy does not apply to those third-party websites, and jilijili is not responsible for the privacy practices of any third party.

12.2 jilijili encourages you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the jilijili platform does not constitute an endorsement of the linked website's privacy practices.

13.1 jilijili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.

13.2 Where changes are material, jilijili will notify registered players via email or an in-platform notification prior to the changes taking effect. For non-material changes, the updated Policy will be posted on the jilijili website without prior notice.

13.3 Your continued use of the jilijili platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using the platform and may request account closure in accordance with the jilijili Terms & Conditions.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jilijili's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the jilijili platform — select "Privacy & Data" from the support menu
• General Support: [email protected]

14.2 jilijili aims to respond to all privacy-related enquiries within fifteen (15) business days. For formal data subject requests, jilijili will respond within thirty (30) days as required by the DPA.

14.3 If you are not satisfied with jilijili's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.